As of March 20, 2020 and March 24, 2020
For the health & safety of our community, our patients and their families, and for our staff, we have rescheduled all upcoming in person appointments for the next two weeks in hopes to open beginning of April. We are monitoring the situation daily in response to COVID-19 (Coronavirus).
In Person Service:
We are still open for in-person services for those that require essential and urgent care. Please contact us immediately by phone/email if you experience/have:
- A new injury
- Flare up of your current condition and in a lot of pain
- Recent surgery (total knee, hip replacement)
- Recently removed from a cast
We will be screening all urgent cases by phone or virtually, following the COVID-19 procedures mandated by the Canadian Public Health Agency and other resources. If deemed appropriate by our therapist for an in person session, we will continue our sanitation and social distancing protocols to ensure a safe environment for all.
In an effort to ensure all our patients' progress continues (as we would hate to see you regress), we are excited to launch tele/virtual rehab sessions with our Physiotherapist and Chiropractor as of Wednesday March 25, 2020!
Contact us for questions and Follow us on Facebook and Instagram to stay up to date.
FAQ's for Tele/Virtual Rehab
What is it?
Virtual-rehabilitation (or Tele-rehabilitation) uses video-conferencing to provide Physiotherapy and Chiropractic services. These sessions will consist of detailed discussion regarding your condition, visual assessment of your movement patterns, balance, and range of motion. We will be reviewing and progressing exercise programs, educating on self management, developing pain management strategies, and addressing any questions related to your care and condition.
Who can use this service?
Any resident of Ontario may qualify for this type of care. To determine if this service is appropriate for you we offer FREE 15 min consultation via phone or video conferencing with our therapists.
What are the technology requirements?
An internet connection – broadband wired or wireless (3G or 4G/LTE). Minimum bandwidth is 600kbps (up/down) and recommended is 1.5 Mbps (up/down). Check your Internet bandwidth using www.speedtest.net
A microphone – built-in to your computer or USB plug-in or wireless Bluetooth.
How is my privacy protected?
We will be using Physitrack ®️, an online secured site. All measures are taken place to ensure privacy and confidentiality based on the The Personal Information Protection and Electronic Documents Act (PIPEDA) and compliant with Personal Health Information Protection Act - PHIPA). Also guidelines set out by the College of Physiotherapists of Ontario and College of Chiropractors of Ontario
Do I need any equipment to participate?
We can get creative when prescribing exercise programs! If you do have some equipment please let your therapist know so we can incorporate that into your exercises. If you have an exercise/yoga mat that would help (if not then set up in an area with soft carpet or use your kitchen mats!)
What are the costs?
Online virtual sessions follow the same fee schedule as our physical clinic.
We are GIVING $5 from each virtual session to local food banks during this time of need! So your participation will also be helping those in need!
Is this covered by insurance?
Patients are encouraged to contact their own insurance company to determine if virtual/tele-rehabilitation sessions will be covered. In light of the current climate, our research shows most insurance companies are allowing tele-rehab services for reimbursement. We hope that all insurance companies follow this trend.
You can also ask your insurance if you have a Health Spending Account and if this can cover tele-rehab services.
Upon payment, you will still be provided an email receipt detailed with therapists licence/registration number, type of service and cost.